Lifetime Labor.
US‑Based Techs.
For As Long As You Own It.
Every XIDAX desktop and laptop includes lifetime service & labor — expert diagnostics and repair labor from our US‑based team, for as long as you own your system. Parts carry manufacturer warranties; we coordinate every RMA.
How XIDAX Compares
What’s Included
Every XIDAX comes with lifetime service & labor. See how that stacks up against the alternatives.
Lifetime service & labor covers expert troubleshooting, diagnostics, and repair labor performed by XIDAX technicians. Need a part? We’ll help coordinate manufacturer RMAs and installations.
| Coverage | XIDAX | Typical Big-Box PC | Build-It-Yourself |
|---|---|---|---|
| Diagnostics & troubleshooting | ✅ Lifetime, US-based |
❌ 1 year, then $99+/hr |
❌ You’re on your own |
| Repair & replacement labor | ✅ Lifetime |
❌ 1–2 years |
❌ Pay a shop |
| Manufacturer RMA coordination | ✅ We handle it |
❌ You call each vendor |
❌ You call each vendor |
| US-based technicians | ✅ Always |
❌ Offshore call centers |
❌ N/A |
| Stress-tested before shipping | ✅ Every build |
⚠️ Sometimes |
❌ You test it |
| Talk to a real builder | ✅ Direct line |
❌ Tier-1 script reader |
❌ |
Standard exclusions (cosmetic wear, liquid damage, overclocking beyond spec) apply — same as every manufacturer. Parts carry their own manufacturer warranties; we coordinate the RMA process for you.
| Item | Lifetime Service & Labor | Parts Coverage |
|---|---|---|
| Diagnostics & troubleshooting | Included | N/A |
| Repair & replacement labor | Included | N/A |
| Manufacturer parts (GPU/CPU/MB, etc.) | We install / assist | Covered by maker |
| Customer‑caused damage / liquid | Not covered | Not covered |
| Overclocking beyond spec | Not covered | Not covered |
| AIO Coolers, fans, and cases | One Year | One Year |
| Liquid-cooled Parts | One Year | One Year |
ALSO: Keep your computer’s original packaging for safe shipping, in case you need to send it in for service.
How to File a Warranty Claim
- Gather info: serial number, purchase email, and a description of the issue.
- Contact us: open a support ticket, call, or start chat.
- We’ll diagnose: our techs may request logs, photos, or a short video.
- Resolution: repair in‑house, coordinate an RMA, or ship parts for install.
Shipping Coverage
For repairs / RMAs, Xidax will help cover shipping costs, depending on the timing of your claim:
| Elapsed time (from delivery) | Coverage |
|---|---|
| Under 30 Days | Xidax Covers both directions |
| Under 1 Year | Xidax covers one direction |
| After 1 Year | Customer covers shipping |
Customer is responsible for securely packaging items sent to Xidax for RMA or repair
Registration & Ownership
Keep Your System Running Its Best
- Update GPU drivers and Windows regularly.
- Clean dust filters and fans every few months.
- Avoid cable strain; keep airflow paths clear.
- Contact us before major upgrades—we can confirm compatibility.
About the XIDAX Lifetime Service & Labor Warranty
XIDAX stands behind every build with lifetime service & labor. That means expert diagnostics and the hands‑on work required to solve hardware issues for the life of your PC. While parts carry their own manufacturer warranties, our team coordinates RMA and installation to get you back in the game fast.
Have questions about our lifetime warranty, desktop repair labor, or RMA process? Our US‑based support team is here to help.
Warranty FAQ
Is troubleshooting and repair labor really covered for life?
Are parts free during my selected warranty?
Do you cover accidental damage?
Can I upgrade my PC without voiding coverage?
* We recommend calling support to get help with adding/removing parts, to avoid tech issues.
** Some third-party parts may void warranty.
*** All third-party repairs void warranty.
How do international RMAs work?
This page summarizes the XIDAX Lifetime Service & Labor coverage. For precise terms, limitations, and procedures, please review the official policy linked above.