CONTACT US

Have questions? Let us help!

SALES

  • Mon - Fri: 7AM - 8PM (MST)
  • Saturday: 11AM - 7PM (MST)
  • Sunday: 11AM - 7PM (MST)

Support

  • Mon - Fri: 9AM - 6PM (MST)
  • Saturday: Closed
  • Sunday: Closed

Phone Number:
877-943-2972

Support/Sales: [email protected]

Marketing: [email protected]

FAQ

Desktop Warranty

All Xidax Desktop PCs are covered for the lifetime of the system. The Xidax desktop lifetime warranty includes phone support as well as parts coverage.

Who's responsible for shipping?

If the hardware system is defective within the first 45 days Xidax will cover the costs shipping the item back. If defect is found after the 45 day period the customer is responsible for shipment to and from Xidax.


Laptop Warranty

Customer support will be provided for however long you own your Xidax laptop computer. Parts are covered by default for 2 years, and additional coverage can be purchased via the upgrade center when you configure your Xidax laptop.

Who's responsible for shipping?

If the hardware system is defective within the first 45 days Xidax will cover the costs shipping the item back. If defect is found after the 45 day period the customer is responsible for shipment to and from Xidax.


Other Frequently Asked Questions

1) Do you ship internationally?

Yes.

2) How long does it take for my order to ship?

Depending on complexity, most orders ship within 6-9 business days.

3) How can I check the status of my order?

Xidax will update you three times during the order process: 1) when your payment is accepted, 2) when we begin building your system(s), 3) when your order ships. To track your order, simply create an account using the email address you placed your order with and log-in to the "My Account" panel.

4) Where do I download my NVIDIA drivers?

NVIDIA video drivers can be downloaded from http://www.nvidia.com/Download/index.aspx?lang=en-us make sure to select the proper video card series.

5) Can I update my order after it has been submitted?

The only way an order can be updated after placing it is by calling Xidax customer service at 877-XIDAX-PCS.

Why Xidax?

We are gamers just like you. We are obsessed with building extraordinary PCs and providing better customer services than anyone else in the industry. Our competitors think we are crazy for offering a lifetime warranty on desktops, but when you believe in your product as much as we do, a lifetime warranty just makes sense

The Xidax Checklist

Real Customer Service

Real, US based customer service. We only hire PC geniuses that
know our products down to the nuts and bolts

Lifetime parts and labor warranty

Each Xidax desktop gaming computer comes with an unheard
of Lifetime Parts & Service Guarantee that nobody else can match

Stunning design and performance

Crafting visually stunning and unforgettable gaming pcs that are
almost as fun to look at as they are to game on