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SALES
- Mon - Fri: 7AM - 8PM (MST)
- Saturday: 9AM - 5PM (MST)
- Sunday: 9AM - 5PM (MST)
Support
- Mon - Fri: 9AM - 5PM (MST)
- Saturday: Closed
- Sunday: Closed
FAQ
Desktop Warranty
Most Xidax Desktop PCs are covered for the lifetime of the system. The Xidax desktop lifetime warranty includes phone support as well as parts coverage.
Who's responsible for shipping?
If the hardware system is defective within the first 30 days Xidax will cover the costs shipping the item back. If defect is found after the 45 day period the customer is responsible for shipment to and from Xidax.
Laptop Warranty
Customer support will be provided for however long you own your Xidax laptop computer. Parts are covered by default for 2 years, and additional coverage can be purchased via the upgrade center when you configure your Xidax laptop.
Who's responsible for shipping?
If the hardware system is defective within the first 30 days Xidax will cover the costs shipping the item back. If defect is found after the 45 day period the customer is responsible for shipment to and from Xidax.
Other Frequently Asked Questions
1) Do you ship internationally?
Yes.
2) How long does it take for my order to ship?
Depending on complexity, most orders ship within these timeframes:
| System Type | Estimate |
|---|---|
| Desktop | Ships in 5-7 Business Days |
| Laptop | Ships in 5-7 Business Days |
| X-10 | Ships out in 4-8 Weeks |
3) How can I check the status of my order?
Xidax will update you three times during the order process: 1) when your payment is accepted, 2) when we begin building your system(s), 3) when your order ships. To track your order, simply create an account using the email address you placed your order with and log-in to the "My Account" panel.
4) Where do I download my NVIDIA drivers?
NVIDIA video drivers can be downloaded from http://www.nvidia.com/Download/index.aspx?lang=en-us make sure to select the proper video card series.
5) Can I update my order after it has been submitted?
The only way an order can be updated after placing it is by calling Xidax customer service at 877-XIDAX-PCS.
Why Xidax?
We are gamers just like you. We are obsessed with building extraordinary PCs and providing better customer services than anyone else in the industry. Our competitors think we are crazy for offering a lifetime warranty on most systems, but when you believe in your product as much as we do, a lifetime warranty just makes sense
THE XIDAX CHECKLIST
Real Customer Service
Real, US based customer service. We only hire PC geniuses that know our products down to the nuts and bolts
Lifetime parts and labor warranty
We offer a lifetime parts & labor warranty on select custom desktop computers
Stunning design and performance
Crafting visually stunning and unforgettable gaming pcs that are almost as fun to look at as they are to game on
Our Expertise
Packed with raw power and made to game, Xidax excels at creating powerhouse PCs for gaming, streaming, and demanding workloads such as video and CG rendering. After three decades of building some of the world's most advanced PCs, we continue to push the limits of cutting edge PC technology, overclocking, cooling, and design. Turn your gaming and work experience up to 11 with your very own Xidax PC. From desktops to laptops, Xidax is here to overdeliver with blistering performance and the industries leading warranty program that our competitors just can't touch.
Xidax is known for industry-leading customer service. There is no question too big or too small, our experts can help you every step of the way to make sure your PC is tailored to your needs. We have built PCs for everyone from NASA to Dreamworks, as well as your favorite pro gamers, streamers, and game developers such as Gear Box.
Most importantly of all, WE ARE GAMERS and we have been from the beginning. Our goal is to solve all of the problems PC gamers face when building their own PCs or buying from a builder that can't guarantee their products. That is why we offer a lifetime warranty on select custom desktop PCs. It doesn't get any better.