Frequently Asked Questions
1. What happens if I don’t qualify for the initial financing offer?
If you do not qualify for the initial financing offer, you may be presented with subsequent opportunities by another financing or lease-to-own provider that can be used to complete the purchase (which may be subject to credit approval). Xidax works with multiple providers to present you with financing or lease-to-own solutions that best fit your needs. Once you agree to the terms and accept the offer, you can use the payment solution that you choose to complete your purchase (subject to credit availability). If you decline any opportunity presented, you will be brought back to the checkout process where you can proceed with your order using a different form of payment.
2. Which providers may present a financing or lease-to-own offer when I apply?
Xidax works with multiple financing or lease-to-own providers. Synchrony is the primary lender and they are the bank behind the primary offer presented. If you are not approved for this offer, you may be presented additional opportunities from the other providers, which may be subject to credit approval.
3. How do I pay my bill?
Each financing or lease-to-own provider has their own payment process. See card or terms for details. All payments are made to the issuing provider of the offer you select.
Synchrony Bank
Pay Online: Register your account at mysynchrony.com and log in to easily manage and pay your bill.
Pay By Phone: Contact Synchrony Bank Customer Service during business hours at 1-844-335-5909.
Monday - Friday 7:30 AM - 12:00AM ET
Saturday 10:00 AM - 7:00PM ET
Sunday - Closed.
Pay By Mail: To ensure your payment is on time, mail in advance of the payment due date. Send payment to:
Synchrony Bank
P.O. Box 960061
Orlando, FL 32896-0061
Fortiva Retail Credit
oPay Online: Register your account at www.myfortiva.com and click on MY ACCOUNT to have access to manage your account online and pay your bill.
oPay By Phone: Via our automated phone system or with Customer Service during business hours at 1-800-710-2961.
oMonday - Sunday, 8AM-12AM ET
oPay By Mail: To ensure your payment is received on time, mail in payment 7 to 10 business days prior to the payment due date. Send payment to:
oPayment Processing
P.O. Box 650721
Dallas, TX 75265-0721
oMoneyGram
oWestern Union
4. What happens if I am presented with an offer?
You’ll have the opportunity to accept or decline the offer. Once presented with an offer, additional information and terms will be provided to you before you complete the purchase. If you decline the offer, you will be brought back to the checkout process where you can proceed with your order using a different form of payment.
Financing Details
Synchrony Bank:
Synchrony is a premier consumer financial services company delivering customized financing programs across key industries. Synchrony works with thousands of businesses large and small, helping national chains and local merchants offer credit cards with budget-friendly financing.
* Qualifying purchase amount must be on one receipt. No interest will be charged on the promo balance if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo balance from the purchase date. The required minimum monthly payments may or may not pay off the promo balance before the end of the promo period, depending on purchase amount, promo length and payment allocation. Regular account terms apply to non-promo purchases and, after promo period ends, to the promo balance. New Account APR is 29.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer anytime.
Fortiva Retail Credit:
Fortiva Retail Credit is a premier second look consumer credit program issued by The Bank of Missouri, proudly partnering with businesses across numerous industries. Fortiva Retail Credit provides a loan decision to consumers within seconds for a seamless application process. Businesses partnering with Fortiva Retail Credit have reported increases in average ticket size, approval rates, and customer loyalty.