xidax logo
phone icon
(877)943-2972 Please allow longer ship times due to covid-19 LEARN MORE
Xidax Corporate Sales

Return Policy

    All sales are final and as is. All deposits to hold merchandise are non-refundable. All returns are at the sole and exclusive discretion of XIDAX and must take place within 30 days of purchase and will be charged a rental fee of 20% of the PURCHASE PRICE, whether the refund is requested before or after shipment of the system. Any returns after 30 days will be charged a restocking fee of 20% of the PURCHASE PRICE plus a $75 per day rental fee. Microsoft Windows or Office products, or other activated software cannot be accepted back for a refund or credit.

    Software defects are not covered by the Warranties, but may be covered by the warranty of the individual software publishers as set out in the materials accompanying it; opened software is never refundable.

    Xidax desires to maintain a positive relationship with its customers and without waiving any of the limitations in the preceding paragraphs, Xidax may at its sole and exclusive discretion elect to return actual funds paid by Customer for goods or services provided by Xidax. Any such refund is in no way an admission of any liability, wrong-doing or the basis for any cause of action against Xidax and is a simple expression of good will. In the event Customer is offered a refund of monies actually paid, each and every aspect of this Waiver and Limitation of Liability shall remain in full force and effect. Customer waives all rights, claims, causes of action and other damages in excess of actual funds paid and then returned by Xidax.

    If purchase was funded using BitCoin and a refund is requested, 20% restocking fee still applies. The refund will be issued for the USD amount on the original invoice when the order was placed.

    Xidax, LLC will also not replace, repair, or refund on any purchase if the item serial numbers do not match, or if the product is not sold directly by Xidax, LLC.